Our Customer Pledge

Our Customer Pledge

At Kohl’s, we are committed to creating an environment that is inspiring and welcoming for all our customers. From offering products, guided by our in-house Diversity Design Council, that reflect the diversity and individual needs of all to fostering a culture of belonging in our stores and on our digital platforms, we actively welcome and champion each person who passes through our doors, making every customer feel comfortable. We recognize and honor our customers’ unique stories and experiences and are committed to treating all customers and their families with dignity and respect. When you shop at Kohl’s, you’re right where you belong.

Pillars

  • Our People

    We strive to be purposeful in attracting, growing and engaging more diverse talent while giving associates equitable opportunities for career growth.

  • Our Customers

    We strive to celebrate our differences and help more customers see themselves reflected in our brands.

  • Our Community

    We strive to drive economic empowerment through conversations, programs and partnerships that improve quality of life in underserved communities.

Learn More About Our Pledge For Progress

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Diversity Design Council

The Diversity Design Council was created to drive authenticity in the design, art and curation of our product; to give associates an opportunity to share the experiences of their community and culture through art and design; and to create a more diverse, inclusive, supportive experience for all our customers.

  • My artwork has always been influenced by my multicultural background. As an artist in the DDC, this gives me an opportunity to reach intersectional communities that are often overlooked. I often don't know if I am stepping into an inclusive space, so knowing that the DDC exists with peers that are committed to growth helps me feel secure in promoting equity at a larger scale.

    Debbie Sajnani (they/them)

  • I'm part of the DDC because I want to make artwork that helps diverse communities feel like they are being featured and seen.

    Alex Guiteras (he/him)

  • I love learning about cultures, so the DDC has been an amazing experience. We all bring something special to the council and our designs illustrate each of us in an authentic way.

    Electa Royal

  • Representation is imperative! My voice within the DDC is an opportunity for others with similar intersectionality to be reflected through our product stories.

    Isis Bryant

  • Creating meaningful product with the purpose of serving diverse needs and individuals has always been an important part of my design methodology. Through the DDC, I am able to work on and bring to life product and experiences that celebrate diverse people, cultures and communities. Now more than ever, having a platform to be heard and make change, no matter how small, is so important.

    Alia Dadarkar

Milan Bell-Watts video

Bold is beautiful. Watch how Milan Bell-Watts curates her closet with intention while showing off the healing power of personal style.

Inclusive Shops

  • Adaptive

    We recognize that a little ease goes a long way. That's why we're happy to offer adaptive designs from a few of your favorite brands.

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  • Outfit your identity

    Gender Neutral Clothing

    We know style doesn't have to include gender. That's why our wide variety of wardrobe selections offer designs free from stigma.

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  • Doll collection

    Dolls Like Me

    We want our dolls to inspire every child's imagination. That's why we are excited to offer dolls with a wide variety of skin tone, eye color, hair color and hair type.

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  • Books to empower

    We think it's important that children read stories that offer them visibility, relatability and moments of representation. That is why we make it a priority to carry books featuring diverse and inclusive experiences as well as authors and illustrators.

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  • Cool looks and confident fits.

    Men’s Big & Tall

    We know you want clothes that make you look sharp and feel great. This is why our shirts, pants, suit separates and more are designed to fit properly without tell-tale strips of wrist or ankle showing.

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  • Chic in every size

    Women’s Plus

    We love to help you feel confident about your clothes, whether you're just looking to refresh your wardrobe, add some new pieces or overhaul it completely. This is why our wide assortment of stylish outfits fit and flatter no matter the occasion.

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  • Feel-good fashion that fits just right

    Juniors’ Plus

    We want you to find what you need and also feel amazing while you wear it. If you're in search of a trendy, yet comfortable addition to your wardrobe, we are proud to offer different designs for every occasion that provide unmatched style and quality.

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  • Nine West clothing

    The Full Spectrum

    We know you want products that match your style and your skin tone. This is why we are committed to continually updating our product offerings, so you can find the looks that are just right for you.

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Embracing Inclusivity

Uplift, support and celebrate the communities you care about by shopping brands owned or founded by the people within them.

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For a brand to be owned, at least 51% of it's ownership must belong to members of the underrepresented community.
For a brand to be founded, it must have been created, established or developed by members of the underrepresented community who have an active role in material decision-making and a financial stake in the brand.

Tek Gear photo of Barbara Clarke Ruiz

Meet the Designer: Barbara Clarke Ruiz

An innovative designer with 20+ years of experience crafting fashion-forward designs for the active/sportswear industry, she brings her inclusive vision and bold expression throughout this collection.

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Supplier Diversity

We believe we can help support more equitable economic outcomes in our diverse and underserved communities through our supplier diversity program. Our program provides access to development and business opportunities to a diverse supply base, including minority-owned, women-owned, veteran-owned, LGBT-owned and disability-owned suppliers.

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Social Media Community Guidelines

We hold ourselves accountable for inspiring empathy, fostering an environment of belonging and identifying and addressing bias. In order to uphold these principles across our social media channels, we reserve the right to, in our discretion, remove postings that go against these principles. We ask that community members respect our commitment to empower all families through equity, diversity and inclusion.

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