Our Customer Pledge
Our Customer Pledge
At Kohl’s, we are committed to creating an environment that is inspiring and welcoming for all our customers. From offering products, guided by our in-house Diversity Design Council, that reflect the diversity and individual needs of all to fostering a culture of belonging in our stores and on our digital platforms, we actively welcome and champion each person who passes through our doors, making every customer feel comfortable. We recognize and honor our customers’ unique stories and experiences and are committed to treating all customers and their families with dignity and respect. When you shop at Kohl’s, you’re right where you belong.
Pillars
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Diversity Design Council
The Diversity Design Council was created to drive authenticity in the design, art and curation of our product; to give associates an opportunity to share the experiences of their community and culture through art and design; and to create a more diverse, inclusive, supportive experience for all our customers.
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I'm part of the DDC because I want to make artwork that helps diverse communities feel like they are being featured and seen.
Alex Guiteras (he/him)
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Creating meaningful product with the purpose of serving diverse needs and individuals has always been an important part of my design methodology. Through the DDC, I am able to work on and bring to life product and experiences that celebrate diverse people, cultures and communities. Now more than ever, having a platform to be heard and make change, no matter how small, is so important.
Alia Dadarkar
Family is key. Watch how pro basketball player Tocarra Ross builds up her community and her wardrobe, on and off the court.
Inclusive Shops
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Adaptive
We recognize that a little ease goes a long way. That's why we're happy to offer adaptive designs from a few of your favorite brands.
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Gender Neutral Clothing
We know style doesn't have to include gender. That's why our wide variety of wardrobe selections offer designs free from stigma.
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Dolls Like Me
We want our dolls to inspire every child's imagination. That's why we are excited to offer dolls with a wide variety of skin tone, eye color, hair color and hair type.
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Books to empower
We think it's important that children read stories that offer them visibility, relatability and moments of representation. That is why we make it a priority to carry books featuring diverse and inclusive experiences as well as authors and illustrators.
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Men’s Big & Tall
We know you want clothes that make you look sharp and feel great. This is why our shirts, pants, suit separates and more are designed to fit properly without tell-tale strips of wrist or ankle showing.
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Women’s Plus
We love to help you feel confident about your clothes, whether you're just looking to refresh your wardrobe, add some new pieces or overhaul it completely. This is why our wide assortment of stylish outfits fit and flatter no matter the occasion.
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Juniors’ Plus
We want you to find what you need and also feel amazing while you wear it. If you're in search of a trendy, yet comfortable addition to your wardrobe, we are proud to offer different designs for every occasion that provide unmatched style and quality.
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The Full Spectrum
We know you want products that match your style and your skin tone. This is why we are committed to continually updating our product offerings, so you can find the looks that are just right for you.
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Embracing Inclusivity
Uplift, support and celebrate the communities you care about by shopping brands owned or founded by the people within them.
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For a brand to be owned, at least 51% of it's ownership must belong to members of the underrepresented community.
For a brand to be founded, it must have been created, established or developed by members of the underrepresented community who have an active role in material decision-making and a financial stake in the brand.
Meet the Designer: Barbara Clarke Ruiz
An innovative designer with 20+ years of experience crafting fashion-forward designs for the active/sportswear industry, she brings her inclusive vision and bold expression throughout this collection.
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Corporate Social Responsibility
Supplier Diversity
We believe we can help support more equitable economic outcomes in our diverse and underserved communities through our supplier diversity program. Our program provides access to development and business opportunities to a diverse supply base, including minority-owned, women-owned, veteran-owned, LGBT-owned and disability-owned suppliers.
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Social Media Community Guidelines
We hold ourselves accountable for inspiring empathy, fostering an environment of belonging and identifying and addressing bias. In order to uphold these principles across our social media channels, we reserve the right to, in our discretion, remove postings that go against these principles. We ask that community members respect our commitment to empower all families through equity, diversity and inclusion.
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